Responding to COVID-19 – Protecting Residents, Families and Team Members

Sinceri Senior Living is committed to the health and safety of our residents, families and team members. In response to COVID-19, our leadership team has elevated existing infection control policies and procedures to meet or exceed precautionary measures recommended by the Centers for Disease Control and Prevention (CDC) which also align with applicable federal, state and local health department guidelines.

With a focus on prevention and to limit the risk of exposure, our current measures include:

  • Restricting all visitation except for essential healthcare providers
  • Screening all staff and essential visitors upon arrival to the community
  • Suspending tours in our communities
  • Frequent hand hygiene with alcohol-based hand rub or soap and water, washing for at least 20 seconds
  • Frequent daily cleaning of commonly touched environmental surfaces to decreases environmental contamination
  • Standard precautions, such as wearing masks, gloves, and gowns as situations warrant their use

For Residents

Potential residents are screened before move-in for symptoms of active respiratory illness. Current residents are monitored for signs and symptoms of illness daily.

Staff screen residents for fever and respiratory symptoms, i.e. shortness of breath, new or change in cough and sore throat, and perform pulse oximetry for changes in oxygen saturation as needed. Staff will report any noted symptoms of resident illness to their supervisor.

Residents who are noted to have active signs of COVID-19 illness, who have traveled to restricted areas or are known to have been exposed to someone with a recent COVID-19 diagnosis will be placed on isolation precautions and referred to the local public health department and primary care provider.

Residents with COVID-19 suspected illness needing transport to an acute care facility will have emergency transport and the emergency room will be notified before transport of suspected symptoms. Daily disinfection of resident’s apartments will be provided during illness outbreaks by staff.

For Families

Please help us keep our residents safe by following the visitation guidelines directed by the Centers for Medicare and Medicaid Services (CMS). This is for the safety of our residents and compliance with CMS guidelines. Again, all visitation is currently restricted at this time except for essential medical personnel. As a further precaution, we request that residents remain in the community to prevent the additional risk of exposure to COVID-19.

This situation is ever-changing and we will work diligently to keep you updated as updates occur. In order to keep families connected with their loved ones, we are able to offer Skype or FaceTime visits. Please contact your family member’s community to schedule a time and our team will assist you.

For Staff

JEA communities are currently restricting non-essential personnel, including volunteers, from entering our communities to prevent the introduction of COVID-19. Staff will be prohibited from working unless they have been screened at the beginning of each shift. This includes cough, body aches, fever of 100.4 or higher, and/or shortness of breath, new or change in cough, and sore throat.

Staff who develop symptoms of an infectious illness should notify their supervisor immediately. If a staff member is ill, they will be directed to immediately put on a face-mask and self-isolate at home.

Staff who are noted to have active signs of COVID-19 have traveled to restricted areas or are known to have been exposed to someone with a recent COVID-19 diagnosis will be referred to the local health department and may be asked to self-quarantine until cleared by the local public health department before they can return to work.

Our communities are currently keeping a record of other facilities where COVID-19 is present. If a staff member works in/has worked in another facility where there is a COVID-19 outbreak, the employee will not be allowed to work in this facility.

For more information on our COVID-19 prevention measures, please follow our Facebook page for updates –

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